VitalFiberOne Naturals Inc.
**Return & Refund Policy**
Welcome to VitalFiberOne Naturals Inc. Our commitment to customer satisfaction is paramount, and we understand that from time to time, you may need to return a purchase. This policy outlines the conditions under which returns and refunds are processed, helping to ensure a transparent and fair experience for all our customers.
**Contact Information:**
For any return or refund queries, please contact us at:
VitalFiberOne Naturals Inc.
16192 Coastal Highway, Lewes, DE 19958, USA
Contact:
Email: service@vitalfiberone.com
Phone: +1(888)-3601629
**Return Time Frame:**
You have 30 calendar days to return an item from the date you received it.
**Eligibility for Returns:**
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
**Non-Returnable Items:**
Please note that some items cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we may require a receipt or proof of purchase.
**Refunds:**
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
**Late or Missing Refunds:**
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at the address above.
**Sale items:**
Only regular priced items may be refunded. Sale items cannot be refunded.
**Exchanges:**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or mail your item to our address.
**Shipping Returns:**
To return your product, you should mail your product to:
VitalFiberOne Naturals Inc.
16192 Coastal Highway, Lewes, DE
19958, USA
Please consider using a trackable shipping service or purchasing shipping insurance for items of significant value. We don’t guarantee that we will receive your returned item, and we cannot process your return without receiving the item.
**Shipping Costs for Returns:**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**Restocking Fee:**
In some cases, a restocking fee may apply. The restocking fee will be deducted from your refund and is typically based on the condition of the returned item, packaging, and handling.
**Damaged or Incorrect Items:**
If you received a damaged or incorrect item, please contact us immediately. We will provide instructions on how to proceed with the return process and will cover any shipping costs if the return is a result of our error.
**International Returns:**
For customers outside the United States, please contact us before returning any products. International returns may be subject to different conditions or restrictions.
**Refund Process and Timeline:**
- After your return is received and inspected, we will send you an email to notify you that we have received the returned item.
- You will also be notified about the approval or rejection of your refund.
- If approved, your refund will be processed within a certain number of days (typically 5-10 business days) and a credit will automatically be applied to your original method of payment.
**Amendments to the Return & Refund Policy:**
VitalFiberOne Naturals Inc. reserves the right to update or modify this policy at any time without prior notice. Therefore, we encourage you to review our return and refund policy each time you make a purchase from us.
Thank you for choosing VitalFiberOne Naturals Inc. for your health and wellness needs. Your satisfaction with our acacia fiber innovative products is our top priority, and we hope that every purchase you make with us meets or exceeds your expectations.
If you have any questions or require further assistance, please do not hesitate to reach out to our customer service team. Your health and wellbeing are why we're here, and we're dedicated to ensuring a positive experience for all of our customers.
